Privacy Policy

Fix Fuel Inc.
Privacy Policy

Last updated: March 31, 2023

 

Fix Fuel Inc. (“Fix Fuel,” “we,” “us,” etc.) provides clean, all-natural, plant-based products direct to consumers through our Website www.fixfuel.com online marketplaces, and local retailers. Fix Fuel also offers resources to those who want to know more about dietary information and general well-being, because: “Fuel Your Life.”

When it comes to handling your personal information, we want to assure you that we’re handling it in a responsible way. We want to be as transparent as possible on this front. This Privacy Policy is part of our effort to achieve that.

When you visit the Website to shop for our products, sign up for newsletters, or share your experience using our products, you will share your personal information in various ways. Sometimes we collect it directly from you. Other times, we use technology to automatically collect personal information. Either way, you can be confident that we will handle it consistent with applicable law, and in a manner that respects your rights. We also want to provide you with tools and options that empower you to manage your personal information as you see fit.

This Policy applies to our Website and any sites or products that display these terms. It does not apply to any website, mobile app, service, or product that does not display or link to this Privacy Policy or that contains its own privacy notice. If you do not agree with our policies and practices, please do not use our Website. By accessing the Website or making a purchase directly from us, you agree to this Policy.

 

Updates

 

This Privacy Policy will be updated to reflect our personal information handling practices. We reserve the right to amend this Policy at any time, for any reason, without additional notice to you, other than through posting the updated Policy on our Website. We invite you to return to this page to ensure you are informed of any updates we make about how we collect, use, and protect personal information. You can see when this Policy was last updated by checking the “last updated” date displayed at the beginning of this Policy.

 

How We Collect Personal Information

 

We, and partners working on our behalf, may collect personal information from you directly or indirectly. When you fill out a form on our Website (to register for an account, for example), you provide personal information directly to us. Other times, personal information is collected automatically as you use or interact with our Website. We also may receive personal information from third parties with whom we work.

We collect personal information when you provide it

When you register for an account with us, you will provide personal information that includes your name, email address, mailing address, and your phone number. 

 

We may also collect personal information when you provide feedback, product reviews, or send us pictures of yourself enjoying our products – directly or via review submission and social media tags.

If you would like to work for us, you may provide us with personal information that includes your name and contact information (email and physical address, phone number), employment history, and job title (either the one you have or the one you would like to apply for). 

 

We collect personal information from third-party sources

We encourage customers to share their experiences with our products both on our site and social media networks, and may collect any information or data you provide by interacting in our online forums. If you take part in a public conversation, for example, on Facebook, we may collect personal information, such as your name and other information, you have agreed to make available through your agreement with the social network. Another instance where we may collect personal information is when you click “Share This” or “Like” buttons or otherwise use social media buttons or plug-ins.

 

If you decide to invite others to the Services, we will collect your and the other person’s names and email addresses to send an email and follow up with the other person. You agree that you will obtain the other person’s consent before giving us his or her contact information. You also agree that you will not send us the contact information of a minor. We will inform any other person you invite that you gave us his or her information in the invitation email.

 

How We Use Personal Information

 

We know your personal information is important to you, so we want to be transparent about our use of that information.

 

We also use personal information:

• For service functionality purposes, such as to provide easier, quicker access to our Website and products, make it convenient to pay for those products, to respond to support requests, and provide you with information about diets and nutritional trends in ways that are useful to you, both through our newsletter and blog posts on the Website.

• To send marketing communications, newsletters, and recipes through email, once you have subscribed. We may share your information with business partners, online advertising partners, and social media platforms for this purpose.

• For personalization, by combining personal information from specific customers, allowing us to predict who will find particular products and services most useful, then presenting them with the most relevant and useful information.

• To provide advertisements through work with our marketing partners that are targeted to you, based on your product purchases and interest.

• To detect fraud, provide access to and maintain the security and integrity of the Website.

• To provide updates regarding the Website and marketing information, such as special promotions or surveys, etc.

• To comply with legal process, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests and to comply with applicable legal requirements and our internal records retention requirements. We also use your information to protect all parties in the event of disputes and to enforce our Terms of Use and this Privacy Policy.

• For any other legal, business, or marketing purposes that comply with the practices described in this Policy.

 

When We Share Personal Information

 

We do not share your personal information, except as detailed in this Policy. Once your personal information is collected, we may share it with third parties as outlined below.

 

Business partners

 

From time to time, we may share your contact information with other organizations for marketing purposes.

 

Online advertising partners

 

We partner with companies that assist us in advertising our products, including partners that use cookies and online tracking technologies to collect information to personalize, retarget, and measure the effectiveness of advertising.

 

Social media platforms

If you interact with us on social media platforms, or identify us in your social media feed by tagging us using a hashtag (#) or “at” (@), the platform may be able to collect information about you and your interaction with us. If you interact with social media objects on our Website (for example, by clicking on a Facebook “like” button), both the platform and your connections on the platform may be able to view that activity. We recommend you review the privacy policies of any third-party sites you visit to understand the data collection and practices of that third party.

We may share your feedback publicly

We want to hear how we’re doing. If you have suggestions to improve our products and services, add to our product menu, expand our list of recipes, or for what to include in our newsletters and blogs, we want those as well. We may also share your feedback publicly when we publish your reviews to our website, use unattributed quotes in press releases, and in presentations to our board and/or retail partners.

 

We also encourage customers to submit photos of themselves (or just their favorite coffee mug) using our products, which we believe develops community around better food choices. By submitting a photo to us, we consider this your permission to use it on our Website. If you do not want us to use your image in this way, please do not submit it to us.

Eventual successors may access information

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, any customer information owned or controlled by us may be among the assets transferred to third parties as successors in interest. As part of this type of transaction, we reserve the right to transfer or assign your personal information to third parties. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred customer information will be subject to this Policy.

 

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Website. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.

 

Other Important Information

 

Data Retention

 

We may store information about you for as long as we have a legitimate business need for it or to comply with legal requirements.

 

Children’s data

Although some of our products may be consumed by individuals younger than 16 years, our Website is not intended for use by anyone that young, nor do we intend for anyone younger than that to purchase products on our Website. We will never knowingly collect personal information from children. If we become aware that personal information of anyone younger than 16 has been provided to us, for any purpose, we will delete the information from our files.

 

Sharing of medical or health information

 

To the extent that we receive protected health information about you, that information is subject to electronic disclosure to the extent permitted by applicable law.

 

Your Options and Rights Regarding Your Information

 

We understand that you want to protect and control your personal information. This section details how you may review, update, correct, or delete that information. 

 

Deactivating your account

 

You may deactivate your account at any time. To deactivate your account, please send an email to hello@fixfuel.com with “Deactivate Account” in the subject line. Upon receiving your request, we will deactivate your account and delete personal information when allowed or required by applicable law. Any requests for us to deactivate or delete your account are subject to our identity verification requirements described below.

 

Opting out of promotional emails

 

If you do not wish to receive promotional e-mails from us, the easiest way is to click the unsubscribe link at the bottom of a promotional email you received. You also may email us at hello@fixfuel.com with “Unsubscribe” in the subject line. Please keep in mind that you still may receive transactional e-mails from us (such as e-mails related to your account, orders you place, correction of your data, password reset requests, reminder e-mails, and other similar communications) that may be necessary for us to make the Website available to you, process your order, or to respond to your inquiries and support requests.

 

Do-not-track requests

Some Internet browsers offer a “Do Not Track” privacy preference. Generally, when a user turns on the Do Not Track Signal, their browser sends a message to websites requesting that the user not be tracked. Our Website currently does not respond to “Do Not Track” signals.

 

To the extent that we collect personal information that is subject to the CCPA, that information, our practices, and your rights are described below: 

• You have the right to request access to personal information collected about you and information regarding the source of that personal information, the purposes for which we collect it, and the third parties and service providers with to whom we sell or disclose it.

• You have the right to request in certain circumstances that we delete personal information that we have collected directly from you.

• You may request that we do not sell your personal information. To exercise this right, please visit our Do Not Sell My Personal Information webpage or contact us. Please be aware that your right to opt out does not apply to our disclosure of personal information to service providers.

• You have the right to designate an authorized agent to make a request on your behalf.

• Please see the “Identity Verification Requirement” section below for more information on our process for verifying we have received a legally valid request.

 

Identity verification requirement

 

The law requires us to verify that any personal information inquiry was made by someone with the legal right to access that information. Before accessing or disclosing any information pursuant to a data access request, we may request additional information to verify your identity and legal authority, particularly when the information provided with the request is insufficient for us to confirm legal authority and/or identity.

 

To make a request, please contact us at hello@fixfuel.com with “Personal Information Request” in the subject line and provide full details about your request, including your contact information and anything you believe is relevant. We will provide a response to an access request within the timeframes required by law. If we cannot substantively respond in a timely manner, we will notify you and provide the reason for the delay.

 

Under certain circumstances, we may not fulfill your request or may comply with it in a more limited way than you anticipated, such as when doing so would interfere with our regulatory or legal obligations, when we cannot verify your identity, if your request involves disproportionate cost or effort, or when the law allows us to retain that information. But we will respond to your request within a reasonable time, as required by law, and provide an explanation.

 

Contact Us

 

If you have questions about how we handle personal information, please contact us:

 

Fix Fuel Inc.
Toronto, ON

Email: hello@fixfuel.com